What we need from you
Brokers will not act on a removal request from a stranger. They need to know the request comes from you, or from an agent you have named in writing. That is all we ask for, and here is why each piece matters.
Your details
Your full name, current address, email, and phone number. Listings are matched on details, so older addresses, previous names, and other email addresses help us find listings a single address would miss. You can store up to 3 emails, 3 addresses, and 3 phone numbers on your profile.
The signed authorization
A short form naming Ghost Delete, owned by Aro Labs Inc., as your agent for removal requests. It covers erasure and objection requests under PIPEDA in Canada and US state and federal privacy laws in the United States. The signed copy is stored encrypted. If you change your profile details later, we ask you to sign a new version so the paperwork still matches what we file.
What we never ask for
We never need your passwords to other services, your banking details, or ID documents to file removals. Payment is handled by Stripe at checkout, and we never see your card number.
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