Help center

Start with the topic that matches your question. Most answers live in a guide or lesson we have already published, and every one of them is free. If you cannot find your answer, email us at [email protected] and we will reply within one business day.

Getting started

What does Ghost Delete do? We file removal requests with data brokers and people-search sites on your behalf, check whether the listings actually came down, show screenshot proof for every confirmed removal, and refile when a listing comes back. Start with the free scan to see which breaches your email appears in.

How does removal work, step by step? The short version is on the homepage under How it works. The longer version, including how brokers get your data in the first place, is the first lesson in the free academy.

Removing your data

Can I remove myself for free instead? Yes. Brokers must honour opt-outs, and our DIY guide walks through the biggest ones with the exact link for each, including Whitepages, Spokeo, BeenVerified, and TruePeopleSearch. It works, and it takes hours, and listings come back, which is the part we sell: doing it every time, and proving it.

How long do removals take? Each broker moves at its own speed, from about a day to several weeks. Your dashboard and weekly report show what is confirmed, what is pending, and what was refused, as it happens.

Why did a listing come back? Brokers buy fresh data constantly, and a removed listing can be rebuilt from a new record. When we spot a relisting, we file again automatically. Doing it yourself, set a reminder to re-check every 3 to 6 months.

Subscriptions and billing

What does it cost? One set of prices, published on the pricing section and in our terms: Individual, Family, and Business, in CAD or USD, monthly or annual, plus tax where it applies. The price you sign up at is the price you renew at.

How do I cancel? In My Account, in a couple of clicks. Your plan stays active to the end of the paid period, removals already in progress finish their cycle, and you can undo the cancellation any time before then. No support ticket, no phone call.

What if it is not for me? There is a 60-day money-back guarantee. Email us within 60 days of your first payment and we refund it.

My account

How do I sign in? My Account emails you a sign-in link. There is no password to remember and nothing to reset.

How do I export or delete my data? Both live in My Account, under Your data. Deleting your account deletes your profile and proof records with it. What we keep, and for how long, is set out in our privacy policy.

Scams and safety

Someone called pretending to be my bank. What do I do? Hang up and call the number on your card. Then report it: the reporting routes for Canada and the US, and the protect-a-parent checklist, are on our Report fraud page. The academy lesson Anatomy of a scam call explains how these calls work, so the next one is easier to spot.

How do I stop telemarketing calls? Register with the Do Not Call list for your country, linked from the Report fraud page. It stops legitimate telemarketers. Criminal scammers ignore it, which is why removing your number from brokers matters too.

Still stuck?

Email [email protected]. A person reads it, and we reply within one business day.